Return & Refund Policy
At Tallow & Ember, we take great care in creating, packaging, and shipping our products and want you to feel confident in every purchase.
1
All Sales Final Once Shipped
Due to the personal-care nature of our skincare, hair care, and body products, all sales are final once an order has shipped. We do not accept returns or exchanges after shipment.
2
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us at TallowandEmber@yahoo.com within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue. If approved, we will provide an appropriate replacement or refund.
3
Refunds
Refunds are provided only for qualifying order issues, such as damaged, defective, or incorrect products. Approved refunds will be issued to the original payment method.
4
Skin Sensitivities & Allergic Reactions
Every person's skin is different. Please review the complete ingredient list before purchasing and patch test new products before full use, particularly if you have sensitive skin or known allergies. Individual sensitivities, allergies, or reactions to an ingredient are not eligible for a return or refund.
Natural Variations
5
Because many Tallow & Ember formulas contain naturally derived ingredients, botanical oils, and tallow, slight variations in color, scent, or texture may occur between batches. These natural variations are normal and are not considered product defects.
6
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at TallowandEmber@yahoo.com. Once an order has shipped, it cannot be canceled, returned, or exchanged.
Questions or Order Issues
Contact us at TallowandEmber@yahoo.com.
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